How do I close my account?
To close your account, go to the "Profile" section of your Nøelse interface and then to the "My contract and invoices" section
1. Choose the account you wish to view
2. Click on "Close my account" at the bottom of the page.
3. If you are about to close your account, fill in the details of the account where you want to transfer the remaining balance.
4. Confirm the summary of your action and enter your personal code.
Nøelse will credit the remaining balance to the account of your choice or to the desired payment method on the last day of the month.
In accordance with the contract signed between the two parties, you must honour :
- any negative balance you owe Nøelse
- any cancellation fees for insurance policies you have taken out if the year has not been completed.
Nøelse has the right to block the closing of the account if there are not sufficient funds to close it.
Please note that from the date of the request to close the account, you will not be able to subscribe to any monthly service.