If you are unable to credit your Nøelse account, please ensure that:

• it is not a prepaid card, an American Express card, a store card or a card issued outside the SEPA zone.
• you have a sufficient balance on your issuing account.
• that you have chosen an amount between €10 and €250. 
• that you have filled in all the mandatory fields
• that the credit card used is still valid

If the problem persists, please contact our customer service.