If your card has been returned to the sender, please contact our Customer Service. 

If you have entered the wrong address:

You will be charged a fee of 1 euro and you will have to order another card at your own expense. 

If the carrier cannot find your address, the card is automatically returned to the sender. Cards that are returned to us are automatically destroyed for security reasons.

After checking the address with our customer service, if the address is correct, you will not be charged. 

#tips: Don't forget to fill in the additional adress details to ensure that your card is delivered to the right place!